At Florist Mortlake, we take great pride in delivering the freshest flowers to our valued customers across Mortlake. As a trusted local florist serving both households and businesses, we guarantee that every bouquet and arrangement is handled with care, prepared with the finest blooms, and arrives at its destination in peak condition.
Your experience and satisfaction are at the heart of what we do. On rare occasions, blooms may occasionally become damaged while in transit or due to unforeseen circumstances. If your flowers arrive in less than perfect condition, please notify us as soon as possible on the same day of receipt. Our team will ask for a description and, if possible, photographic evidence of the issue so we can investigate and resolve your concern quickly and fairly.
We promise a freshness window for every floral purchase delivered locally in Mortlake. Our guarantee ensures your flowers stay fresh and vibrant for a minimum of five days from the time of delivery, provided they are cared for according to the instructions supplied. This gives you the confidence that your bouquet will continue to look beautiful in your home or office for longer. If for any reason your flowers do not meet this standard, please let us know immediately, so we can address the issue in line with our promise to you.
If your flowers arrive damaged, wilted, or do not last for the guaranteed freshness period, you are entitled to request either a replacement bouquet or a full or partial refund, depending on the extent of the problem. Our team will assess each situation individually to ensure the most appropriate and fair resolution. Your happiness is important to us, and we strive to remedy any issues swiftly so you can continue to enjoy the best blooms Mortlake has to offer.
If you experience any concerns with your order or our service, we encourage you to get in touch with us directly as soon as possible. Please provide your order details and a description of your issue, so we can assist you efficiently. Our knowledgeable and helpful staff will acknowledge your complaint promptly, usually within one working day, and aim to resolve any matters within 48 hours wherever possible.
Florist Mortlake is dedicated to providing exceptional service and fresh flowers throughout Mortlake and neighbouring areas. Our longstanding reputation as a trusted local Mortlake florist means you can order with confidence, knowing that customer satisfaction and floral excellence are our top priorities. Whether you are sending flowers to a loved one or decorating your business, we are here to ensure your experience is seamless, positive, and filled with beautiful, long-lasting blooms.
Thank you for choosing Florist Mortlake. If you have any questions regarding our returns, refunds, or complaints process, please contact us—our friendly team is always eager to help.
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