Welcome to Florist Mortlake. These Terms & Conditions (“Terms”) govern your use of our online ordering and delivery services for flowers and floral gifts. They apply to all orders placed via our website, with service coverage including customers in Mortlake and surrounding areas. Please read these Terms thoroughly before placing your order. By proceeding with a purchase, you are deemed to accept and agree to be bound by these Terms.
In these Terms: “We”, “our” and “us” refer to Florist Mortlake, the provider of goods and services. “You” and “your” refer to the customer accessing and using our website. “Goods” refers to floral products, arrangements, or any gifts ordered online for delivery. These Terms apply to all customers ordering via our e-commerce platform for delivery to Mortlake and adjacent areas.
To place an order with Florist Mortlake, follow the prompts on our website to browse and select products. Add your chosen items to the online basket, ensuring all selection options such as bouquet size, colour preferences, or add-ons are completed as required.
Before checkout, you will be prompted to enter delivery details, including recipient address, contact number, and preferred delivery date. Please ensure all information provided is accurate and complete to avoid delays or failed deliveries.
Once you submit your order, you will receive an automatic email confirmation acknowledging receipt of your request. Please note, this confirmation does not constitute our acceptance of your order, but is a record that we have received it for processing.
Order acceptance occurs only when we confirm, by separate email, that your chosen products are available and scheduled for delivery according to your instructions. In certain circumstances (e.g., unavailability of specific blooms), we may contact you to discuss suitable substitutes before confirming your order.
We reserve the right not to accept orders at our sole discretion. Reasons may include, but are not limited to, suspicion of fraudulent activity, delivery address outside our serviceable areas, or unavailability of products.
We endeavour to match every order to the images and specifications shown on our website. However, as flowers are a seasonal and natural product, there may be times when certain blooms are unavailable.
If a particular flower or component is unavailable, we reserve the right to substitute with items of equal or greater value, maintaining the style, theme, and colour scheme as closely as possible. We will make reasonable efforts to contact you in advance regarding any significant changes, especially for bespoke or high-value orders.
All prices shown are in Pounds Sterling (GBP), inclusive of VAT where applicable. The listed prices exclude any delivery charges, which are itemised and added during the checkout process before you confirm payment.
Payment must be made in full at the point of ordering. We accept payment by debit or credit card using secure online payment gateways. Your payment details are handled with secure encryption and are not stored by us beyond the payment transaction process.
If your payment method is declined or there is a problem processing payment, your order will not be completed or delivered. In such events, you may be notified and asked to provide an alternative means of payment.
We offer flower delivery services throughout Mortlake and the surrounding areas specified on our website. Delivery charges and available time slots will be displayed during checkout.
Same-day delivery may be possible for orders placed by our published cut-off times. While we endeavour to deliver on your selected date, all delivery times are estimates and cannot be guaranteed due to variables such as traffic, weather, or recipient availability.
It is your responsibility to provide correct delivery information. If no one is available to accept delivery, we may attempt to leave the Flowers with a neighbour or in a safe place, where appropriate. If neither option is possible, we may return the goods to our shop and contact you for further instructions. Additional delivery attempts may incur extra charges.
You may cancel or amend your order, provided we receive your request in good time before dispatch. To cancel an order, you must contact us as soon as possible after ordering. If the order has not yet been processed or dispatched, we will arrange a full refund.
Once your order has been created, dispatched, or delivered, cancellations are not permitted as the products are perishable and often made to order. Where the Consumer Contracts Regulations apply, you acknowledge that flowers and fresh goods are exempt from the statutory right to cancel.
If you need to amend order details, such as recipient address or delivery date, please contact us promptly. Amendments will be accommodated wherever possible, but cannot be guaranteed if the order is already in process or out for delivery.
Freshness and quality are of the utmost importance to Florist Mortlake. If you are dissatisfied with your delivery for reasons of freshness, damage, or incorrect products, notify us within 24 hours of receipt including details and, if possible, photographs.
We will arrange for replacement, partial refund, or full refund as appropriate if your complaint is accepted. As flowers are perishable, returned items must be in their original packaging and presented for inspection (where requested). We may not accept complaints or returns for issues reported after a reasonable period has passed since delivery.
By placing an order, you confirm you are at least 18 years of age and legally capable of entering into a contract. You warrant that all information supplied in your order is accurate and complete. If ordering on behalf of another person, you confirm you have their authority to provide personal details and arrange delivery to their address.
For safe handling and enjoyment, flowers should be unwrapped and cared for according to instructions included with your order. We accept no liability for improper handling, storage, or misuse after delivery.
Our total liability to you in connection with any order shall not exceed the total amount paid for the relevant goods. Subject to this, we do not accept liability for any indirect, special, or consequential losses or damages – including loss of profits, data, reputation, or business – arising from your use of the website or services.
Nothing in these Terms excludes or limits our liability for death or personal injury resulting from negligence, or for fraud or fraudulent misrepresentation, or any liability that cannot be legally excluded under UK law.
We will not be liable for failure to perform any of our obligations due to events beyond our reasonable control; such as severe weather, acts of God, strikes, or interruptions to utility services.
All website content, images, and product designs remain the intellectual property of Florist Mortlake or our licensors. Use of our website does not confer rights to copy, reproduce, or use any materials for commercial or non-personal purposes without express written permission.
Your privacy matters to us. We process personal data in accordance with our Privacy Policy and applicable UK data protection laws. Data collected during your transaction will only be used for processing orders, delivering flowers, and communicating with you about our services.
Florist Mortlake reserves the right to amend these Terms at any time. Updates will be displayed on our website. Your continued use of our online ordering service after changes are made indicates acceptance of the updated Terms. We recommend reviewing the Terms before each purchase.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms or the provision of goods and services will be subject to the jurisdiction of the courts of England and Wales.
If any part of these Terms is found to be unenforceable, the remaining sections will continue in force.
These Terms & Conditions apply specifically to customers using our online flower delivery services in Mortlake, as well as all surrounding areas we service. Our commitment to fairness and legal compliance remains constant throughout our delivery zones.
If you have any queries about these Terms & Conditions or your online flower delivery order, please contact our team using the details provided on our website's customer service section. We will respond to all reasonable enquiries in a timely manner.
Thank you for choosing Florist Mortlake for your flower delivery needs. We look forward to serving you with beautiful and fresh floral creations.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Mortlake, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Mortlake.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
